Processing Time:
Orders are processed within 1-2 business days after payment confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day.
Shipping Time:
We offer standard shipping, which typically takes 5-7 business days for delivery once your order has been processed. Please note that this timeline may vary depending on your location and any unforeseen delays.
Shipping Fees:
Shipping charges will be calculated and displayed at checkout. Free shipping may be available for orders exceeding a certain amount, as mentioned on our website.
Tracking Your Order:
Once your order is shipped, you will receive an email with a tracking number and a link to monitor the shipment's progress.
Delivery Exceptions:
While we aim to deliver within the specified timeframe, delays may occur due to factors beyond our control, such as weather conditions, customs processing, or courier issues. In such cases, we will do our best to keep you updated.
Shipping Restrictions:
Currently, we do not ship to PO Boxes, APO/FPO addresses, or certain international locations. Please refer to our location-specific shipping terms for more details.
Return Policy:
We strive to ensure you are satisfied with your purchase. If for any reason you need to return an item, we accept returns within 07 days of the original Delivery date. To be eligible for a return, the item must be in its original condition, with all packaging, accessories, and documentation included. Items that are damaged, missing components, or show signs of use may not qualify for a refund.
Customers are responsible for the cost of return shipping unless the product is defective or incorrect. In the case of a defective or incorrect item, we will cover the shipping fees and work with you to resolve the issue promptly. Please ensure the item is securely packaged to avoid damage during transit.
Once we receive and inspect the returned item, we will notify you of the status of your refund. Refunds will be processed back to the original payment method, typically within 5-7 business days, depending on your bank or credit card provider’s policies.
If you have any questions about the return process or need assistance with a return, our support team is here to help. Feel free to contact us, and we will guide you through the process and address any concerns you may have.
Contact Us:
If you have any questions about shipping or need assistance with your order, please contact our customer support team at support@skhaveli99.com.